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Irondequoit Ambulance Service presents 2025 report, highlights steady coverage and expanding service area
Summary
Irondequoit Ambulance Service presented its 2025 annual report to the town board, noting continued high coverage rates, daily call volumes and expansion into the St. Paul Fire District; presenters urged continued support and described staffing and data improvements.
John D. Giovanni, treasurer and board member of Irondequoit Ambulance Service, presented the organization nnual report for 2025 at the Feb. 9 workshop, telling the town board that the service continues to meet contract performance metrics while expanding coverage into the St. Paul Fire District.
Giovanni opened by describing the ambulance gency's mission s providing "quality and timely emergency medical service to the town of Irondequoit" and introduced operations chief Vicki Sapper and data lead Jim Kassen. Giovanni said the annual report is current through Dec. 2025 and praised staff and mutual-aid partners for their support.
Jim Kassen reviewed call-volume data included in the packet. He said the service recorded an average of "over 22" daily calls in 2025 and that 2025 marked the first full year of service on Irondequoit—ast/west expansion into the St. Paul Fire District, where the report recorded 2,292 calls (about 191 per month) in 2025. Kassen said mutual-aid requests into the town were low, at about 1% (81 requests), and framed call-coverage performance of roughly 99% as meeting or exceeding contract expectations.
Giovanni and Kassen also told the board the report includes a new section summarizing recent state and federal legislation affecting EMS operations; some provisions have been enacted but not yet implemented. Giovanni said the ambulance service now covers most of the town outside the Seabreeze Fire District and noted that the town is the second-busiest in Monroe County for EMS incidents, after the town of Greece.
Board members offered brief thanks but did not press for additional detail during the workshop. "Thank you for all you do for our town," one member said.
The ambulance presenters left the board with the offer to answer follow-up questions and asked staff to contact them for clarifications about specific operations metrics.
Next steps: board members said they would review the full packet and follow up with questions, if any.
