Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Utilities topic
No spam. Unsubscribe anytime.
Resident complaints about unexplained spikes spur council plan to replace meters
Summary
A resident reported long‑running, unexplained spikes in water usage (example cited: 14,000 gallons in December) and asked for a meter change; town staff said they will locate a working replacement meter and test to determine if the meter is the cause.
During public comment, a resident said their water usage had inexplicably doubled or tripled over the past year and cited specific unusually high readings (including roughly 14,000 gallons recorded in December). The resident said previous readings historically were far lower and that billing anomalies have persisted despite repeated review.
Town staff responded that they will search inventory for a working replacement meter and arrange a meter swap to determine whether the meter is faulty. Staff noted that finding the correct meters in their inventory has been difficult since a recent transition of computers and that they will prioritize locating a good working meter and then monitor usage after replacement.
The council urged patience while staff locate and install replacement hardware and to keep the resident informed of testing outcomes. The transcript records that the resident had previously requested a meter change and staff said they would proceed once they identify a suitable replacement meter.
No formal adjudication, credit or billing adjustment was recorded at the July 8 meeting; the council directed staff to test a replacement meter and report back with findings and any recommended billing corrections if a fault is confirmed.
