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Public-health staff report jump in 988 calls and lay out community health needs assessment and QR‑code workflow
Summary
City public-health staff told the committee April 988 call volume rose substantially year-over-year; staff described early plans for a community health needs assessment (RFP/scope of work) and confirmed a QR code and webpage to centralize resources.
Public-health staff reported to the Suicide Prevention Committee that 988 call volume and routed contacts rose in April and outlined plans to formalize a community health needs assessment and a related procurement process.
"We have an increase of 60% answered calls for the month of April and routed calls an increase of 50% from last year to this year," Dr. Montes said while presenting consolidated data from the 'for better health' program. He reported that the program provided 230 appointments this month, experienced one mental-health crisis, reviewed 46 clients and recorded an average client age of 44.
Dr. Montes described a planned community health needs assessment that will use town halls and formal data capture to create a community health improvement plan; staff are drafting an RFP and scope of work to integrate community input and contractor obligations into procurement documents. He also said the committee's QR code and web page are working; members discussed a proposed workflow in which updates are routed through committee leadership and then submitted to Angie for posting to the committee web page.
Committee members asked for a distribution of the QR code for use on social media and in partner outreach, and suggested adapting timing and channels to reach college students (targeting orientation or early-semester events rather than finals). Staff agreed to circulate the QR code and a flyer for upcoming events and to collect suggested gaps and trends from mental-health professionals via a simple form to inform the community health needs assessment.
No budget or procurement award was decided at the meeting; staff said they will continue developing the RFP and return with formal proposals and timelines.
