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Orem Police show 4.1 average rating from public feedback pilot; department uses results for training and early intervention
Summary
The department's QR-code feedback system "Know Your Force" has received 686 citizen responses (4.1 average rating) and is used for officer training and compliance with state early-intervention rules, according to Lieutenant Jameson at the May 26 meeting.
Orem, UT — Lieutenant Jameson briefed the Orem City Council on May 26 about the department's "Know Your Force" feedback system, a QR-code-based survey linked to citations and patrol vehicles that offers citizens an easy way to rate traffic stops and other police contacts.
"So far I pulled these numbers last week. We've had 686 citizens that have actually responded. We have a 4.1 average rating out of five stars and 77.3% of the responses were positive," Lieutenant Jameson told the council during his presentation.
How it works: Officers affix QR codes to citations and patrol vehicle rear panels; people can scan and answer a short three-question form (interaction rating, comfort with officers serving a family member, and optional comments). Responses may be anonymous but can include contact information for follow-up. The department said it uses identifiable reports as training cases and uses aggregate feedback as part of its early-intervention system required by state law (SB124).
Why it matters: Jameson said the tool helps the department identify driving-behavior trends for remedial training, encourages de-escalatory and customer-service approaches, and supplements other supervisory oversight. "If there's an identifier, it's a great training opportunity for officers," he said. He recounted examples of both negative and positive comments and emphasized the value of quantitative feedback in improving communication and de-escalation.
Department use and safeguards
- Early intervention: The department integrates feedback into its early-intervention review, as required by state legislation enacted in 2023 and implemented in 2025.
- Training and coaching: Identified complaints with vehicle identifiers allow supervisors to investigate context (e.g., whether an officer was responding to a call) and use cases as training moments rather than only as punitive measures.
- Public transparency: The department indicated past placements of the survey link on its website and said it may share headline metrics publicly while protecting complainant anonymity when appropriate.
What council members asked: Council members thanked the department for transparency and asked for examples of changes made in response to feedback; Jameson cited adjustments to officer driving practices (speeding feedback) and improvements in communication skills as training outcomes.
Attribution: Quotes and numbers are taken directly from the meeting transcript, attributed to Lieutenant Jameson.
