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Garden Ridge staff: AMI portal enrollment rises to ~850; wells and tanks scheduled for maintenance
Summary
Utility staff reported no TCQ violations, low water loss and that AMI portal registrations reached about 850 (roughly 50% of customers). Staff said pumps at Wells 9 and 10 were pulled and repaired and one ground-storage tank rehab is budgeted for FY2025.
City utility staff presented the monthly activity report and outreach results at the Aug. 20 Garden Ridge Water Commission meeting.
Stephen, utility operations staff, reported the utility’s July operations and told commissioners the system passed the Texas Commission on Environmental Quality compliance investigation with no violations. He said distribution samples were all compliant and reported the system’s water loss at about 2.5 percent. Stephen described routine maintenance at production wells: "sometimes you'll see a GPM drop… it was time to pull them," and said Wells 9 and 10 have had pumps and motors replaced and are performing better, producing roughly 700 gallons per minute when both run.
Michelle, who manages customer outreach and the AMI portal, described outreach work — phone enrollments, new-customer packets and tabling at National Night Out — and said those efforts helped increase participation. "The 850 participants that we have registered is a really significant jump," Michelle said; staff estimated about 50 percent of customer addresses are now enrolled. Michelle also said leak adjustments have fallen sharply: the utility has paid about $720.20 in leak credits so far this year, versus thousands in past years before the AMI system.
Staff also updated the commission on construction and relocation work tied to the 2252 waterline project; crews are waiting on pole bracing and CPS Energy coordination before completing final tie‑ins, with remobilization expected in early September.
Commissioners praised staff for the compliance audit result and for improving meter-read reliability; questions centered on where low radio signal readings occur (lower-elevation areas) and outreach ideas to boost portal enrollment further, including possible water fairs or civic-center sign-up events.
The commission took no formal action on the report; these operational updates and outreach metrics were provided for the record and to inform rate and capital discussions.
