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Falmouth communications center offers free daily welfare checks for older residents
Summary
Michael Allen, communications supervisor for the Falmouth Regional Communications Center, outlined a free reassurance program that conducts daily welfare checks by 10:00 a.m. for enrolled older residents in Falmouth and Yarmouth; staff follow up or dispatch officers if there is no contact.
Michael Allen, communications supervisor for the Falmouth Regional Communications Center, described a free “reassurance” program that gives participating older residents a daily welfare check by 10:00 a.m. He said the service is aimed at people who live alone or have medical issues and covers residents of Falmouth and neighboring Yarmouth.
"It's a daily welfare check where they get to check in with us here in the communication center once a day by 10:00 a.m., and if we don't hear from them we check on them or send an officer to check on their welfare," Allen said. He noted the program is provided at no charge to enrolled community members.
Allen, who identified himself as the communication supervisor and said he has worked for the Municipality of Falmouth for 26 years, explained that once a resident signs up they are added to the morning call list. "Each morning is just so incredible to hear them when they call in... to hear the cheerful voice," he said, adding that the calls offer an opportunity for communications staff to relate to the community.
The presentation did not include details on how to enroll or statistics about program size or response times. Allen said only that the service is free and that dispatch will follow up in person when staff do not receive a contact from an enrollee. The meeting record includes no formal action or vote related to the program.
