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Advisory council presses DCP for clearer complaint reports and seeks park-owner nominations to fill council vacancies
Summary
Council members asked the Consumer Protection Department for clearer complaint formatting and a plan to group repeat complaints after noting long resolution times (one cited at 410 days). They also discussed filling long-standing vacancies and whether the park owners association should formally submit nominee names under the statute.
The Mobile Home Advisory Council pressed for clearer complaint reports from the Consumer Protection Department and urged staff to seek nominations from park owners to fill multiple long-standing council vacancies.
Members said the complaint reports provided by DCP are hard to read in their current format and asked staff to reformat them for clarity. "I just downloaded it... I can't see this," one member said while reviewing the packet. Rachel (staff) volunteered to reformat and redistribute the report.
Council members also flagged recurring complaint themes at specific parks — billing and pricing, road conditions and abandoned units — and suggested the department should treat many similar complaints from the same park as a grouped or single investigation instead of hundreds of separate cases. One member said an electrical‑cable complaint took 410 days to resolve and asked why some complaints remain open far longer than expected.
"If they had a hundred complaints about essentially the same problem, clearly DCP should be treating it as one group complaint and not as a hundred investigations," a member said, calling for DCP to explain its grouping and prioritization strategy.
DCP staff were not able to answer all questions at the meeting; members were told Pam and Janita from DCP were in training and legal staff present would follow up. The council asked staff (Ben or DCP staff) to reach out to park owners to request names for vacant seats and to confirm whether the DCP commissioner has been invited to visit parks as part of outreach.
On vacancies, the council identified openings including multiple park‑owner representative seats and one tenant seat; members discussed geographic balance and whether replacements should come from the same park as a resigning member. One member said Dan Billings recently resigned and proposed replacing him with a person from his park (Stonegate Manor).
Next steps: Rachel will reformat the complaint report and circulate it; council members or staff will pursue park‑owner outreach to solicit nominees; DCP legal and operations staff will be asked to provide a written explanation of complaint grouping, prioritization and the cases cited at a future meeting.
The meeting contained one formal procedural vote to approve the minutes; no other formal policy actions occurred.
