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Resident wins sewer credit and three‑month repayment plan after high‑usage leak
Summary
A resident who reported a busted underground water line and a spike from about 2,000 to roughly 16,000 gallons was granted a sewer credit (approximately $139) and permission to spread the remaining balance over three months; staff will prepare a repayment agreement and manually remove late charges.
A resident identifying himself as Zachbach spoke during the public‑comment portion of the Attica Board of Works and Safety meeting to report a recent underground water pipe break that produced an unusually large meter reading.
"16,000 gallons compared to 2,000 is a lot," Zachbach said, describing the spike and asking whether the city could notify customers faster when a leak appears and whether the billing could be adjusted. He asked for a sewer credit and help with a payment plan.
Board members reviewed the account and a credit entry in their system (recorded in the meeting materials as about $139). The board voted to approve the sewer credit and authorized allowing the resident three months to pay the remaining balance. Staff said they will prepare a written repayment agreement outlining the monthly payment plan and manually remove late charges that the billing system would otherwise apply when a balance remains outstanding.
Board members also discussed internal notification options for unusually high meter reads and acknowledged postal delays, but no procedural change was adopted at the meeting. The resident asked about an aging gas line near his property; board staff advised him to contact the gas utility and to document communications in case future claims arise.
What happens next: staff will issue the approved credit, prepare and sign a repayment agreement with the resident, and follow up on any manual adjustments needed to avoid automatic late fees.
