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Rutherford County DSS introduces new hires and outlines statewide PathNC rollout

Rutherford County Department of Social Services Board · August 20, 2025
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Summary

At a Rutherford County Department of Social Services board meeting staff introduced several new hires and described rollout and training problems for PathNC, a new statewide case-management system, saying extensive IT and staff hours were required to bring employees online.

At a meeting of the Rutherford County Department of Social Services board, staff introduced several recently hired employees and described the county’s rollout of PathNC, the new statewide child- and adult-services case-management system.

The board heard short introductions from new staff, including Kalia Wilson, who said she will be doing CPS investigations, and others joining children’s and nutrition services. "I've had experience working in hospital as a social worker and then also, as residential case manager," said the Links-program staffer, who noted she will work with youth aged 14 to 21 and is local to Rutherford County. Board members welcomed the newcomers and said recruitment has produced several recent hires.

Why it matters: staff said PathNC changes how counties receive and record intake and assessment information and that delayed access or login problems can make on‑time case documentation harder to demonstrate. "PathNC is a whole new software," said Amaya Russian, a DSS staff member, adding that several workers were out for intensive training. She told the board the county plans to have all staff onboarded by year’s end as the state completes the rollout.

Service staff credited a mix of outreach tactics — notably walk-in advertisements and t-shirts — with bringing in a new foster home. They said metrics for children’s services have increased and that staff must balance recruiting foster families with ongoing caseload demands.

Board members and staff emphasized practical next steps: continue outreach for foster homes, provide a separate overtime accounting line if the board requests it, and finalize PathNC access for all users. Director Hunt is scheduled to brief the county commissioners on the PathNC rollout and related staffing impacts at the Sept. 8 commissioners meeting; staff said they will circulate the PowerPoint before that presentation.

The board did not take formal action on staffing beyond acknowledging hires; the security assessment and fiscal report were discussed later in the meeting.