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Interlaken launches Quo AI phone line and posts new resident guide
Summary
Town Administrator Bart Smith demonstrated a newly activated Quo phone system that answers unanswered calls to the town number using information from the town website and a newly posted resident guide.
Town Administrator Bart Smith demonstrated the newly activated Quo phone system during the May 5 meeting. The system will pick up unanswered calls to the town number (435-565-3812) and use an AI assistant informed by the town website and a new resident guide to answer questions or take messages.
Smith said the guide has been posted on the town website and used as part of the Quo agent’s knowledge base. The system is intended to improve responsiveness to routine questions and to capture messages when staff are unavailable.
Why it matters The Quo system centralizes routine information and should make it easier for residents to get answers and leave messages outside normal business hours. The town posted the resident guide to the website to serve both residents and the Quo agent.
Next steps Staff will monitor Quo’s performance and update the guide as needed.
