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HomeServe outlines service-line warranty participation and customer savings to Susquehanna Authority
Summary
A HomeServe representative told the Susquehanna Township Authority that 371 customers are enrolled in the service-line warranty program (703 plans) and 58 claims have saved customers nearly $45,000; board members discussed contractor participation and program royalties benefiting the Township.
Ali Tomasic of HomeServe presented the HomeServe Service Line Warranty Program to the Susquehanna Township Authority via Zoom, reporting current participation and program mechanics.
Tomasic said the program currently has 371 enrolled customers with 703 total plans; 58 claims have been serviced, which has resulted in nearly $45,000 in customer savings. She described available coverage plans, the claims process, contractor recruitment and qualification procedures, customer communication efforts, and the royalty structure that would provide financial benefit to the Township.
Board members asked questions about contractor participation and expressed satisfaction with the demonstrated customer savings. No formal action was required or recorded on the presentation.
