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Council raises privacy and safety concerns over PointClickCare opt‑out option
Summary
Members said many enrollees aren't aware the county receives hospital notifications via PointClickCare and warned that opting out — particularly by guardians — could prevent the county from learning about urgent incidents; staff said the opt‑out process requires a service coordinator and will be clarified with better client communications and training for coordinators.
Council members voiced concern that people enrolled in county services are not consistently informed about PointClickCare notifications and that the opt‑out process could unintentionally shield cases from county follow‑up.
Kim explained PointClickCare notifies the county when an enrolled person has an emergency room or hospital visit; that data feeds incident follow‑up. She said an opt‑out removes the person from the county’s notification cohort and that opt‑out requests must be processed through a service coordinator.
Members worried about the safety implications if a legal guardian opts out for an individual who is then harmed or hospitalized without county notification. Amy and Kim agreed the issue is primarily one of communication and training: people must know PointClickCare exists, why it is used, and how to opt out, and service coordinators need consistent protocols for discussing the choice with clients and guardians.
The council requested clearer written materials and training for service coordinators; staff agreed to work on outreach and to add plain‑language explanations to enrollment conversations and materials.
