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Town staff plan anonymous 360° feedback and five‑point evaluation for manager review

Town of Concord Select Board · June 1, 2026
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Summary

Human Resources proposed a revised town‑manager evaluation that adds a five‑point scale and an anonymous 360° staff feedback form delivered to senior managers; the Select Board discussed confidentiality and asked staff to ensure that compiled results would be shared only as an anonymized summary.

Human Resources staff proposed changes to the annual Town Manager performance review: shifting from a three‑point to a five‑point rating scale, adding short definitions for each level, and adding an anonymous 360° feedback form for senior staff. The 360° instrument is intended to mirror the board’s governance and leadership categories and will be distributed to roughly 11 senior staffers and department heads who work directly with the Town Manager.

HR proposed a timeline that asks the Town Manager for a self‑evaluation, circulates the anonymous 360° to senior managers, compiles results and returns an anonymized summary to the Select Board in August, with a compensation discussion to follow. Board members raised confidentiality concerns and asked HR to ensure the 360° responses are delivered and compiled in a way that protects the anonymity of respondents; HR indicated it will use secure collection methods and summarize feedback for public discussion rather than release individual responses.

Next steps: HR will distribute the revised forms, collect anonymous feedback from senior staff, and present a compiled summary to the Select Board in August for discussion of performance and potential compensation actions.