Carolina's Heights residents wait for promised Army Corps generator as water pressure remains low

Delegation members told CUC that a small cluster of Carolina's Heights households have experienced intermittent or inadequate water service for roughly 50 days since the storm and urged a permanent fix. CUC acknowledged the problem and described workarounds and pending actions.

CUC said the booster pump serving Carolina's Heights likely needs replacement, and that the area receives water only when the storage tank is full—producing low pressure at customers’ taps. CUC said running pumps continuously is expensive and risks large non-revenue water losses, and that staff has advised residents to store water when available while a generator installation is arranged.

Delegation members asked whether the generator would be FEMA-provided or a permanent CUC purchase. CUC said the Army Corps will provide the generator and will maintain it; once the Corps installs it, CUC staff can send crews to hook up an existing pressure tank and a standby motor to provide 24-hour service to the booster station.

Members raised customer-billing concerns, noting residents who rely on private booster pumps incur higher electricity costs while receiving limited service; at least one member urged CUC to pursue a permanent CUC-funded solution rather than leaving residents to rely on temporary delegation-supplied equipment. CUC said it would engage its engineering group to assess options and improve service and communications.

Delegation members said they will continue follow-up and suggested targeted outreach—identifying households with elderly, homebound or medically fragile residents—to prioritize reconnection. CUC and the delegation also agreed to keep the public informed through the Joint Information Center and scheduled press briefings.