Lancaster council hears cultural-competency training recommendations from JP Davis and Associates

A consultant team from JP Davis and Associates presented results of recent cultural-competency sessions to the Lancaster City Council, telling members the employee feedback was "overwhelmingly positive" and urging targeted training for supervisors.

The presenters said they emphasized "being culturally competent" rather than using the phrase "diversity, equity and inclusion," and outlined three consistent themes from their sessions: quality and excellence in work, serving customers with dignity, and showing respect for every individual. A consultant said the sessions included anonymous feedback, which the team has compiled and shared with city staff.

The consultants recommended that the city prioritize supervisor training in 2024 and 2025 focused on the difference between "leading and managing," describing that as essential to building a healthier workforce and reducing liabilities when workplace problems arise. "We are very intentionally talking about being culturally competent," a presenter said, describing training that helps employees relate to residents "with dignity, and not having to sacrifice any of your own beliefs."

Council members and staff discussed next steps, including offering additional sessions for managers and frontline supervisors and creating informal employee groups so workers can raise concerns to department heads. Staff indicated a study or consultant could be included in future budget discussions to help plan training and related investments.

The presentation did not include a formal request for council action; staff and consultants framed the recommendations as options for the council to consider during budget and planning sessions.

The council did not take a formal vote on the recommendations; the meeting moved on to public comments and other routine business.