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Council updates utility disconnect notices, moves to automated notifications
Summary
Glenwood Springs Council adopted ordinance 2026‑12 to repeal and replace the utility disconnect-notification code. The update aligns local code with PUC rules and moves from door‑hanger only notices to mailing plus automated phone/text/email alerts; council discussed provisions for repeat offenders and customers with medical needs.
The City Council unanimously adopted ordinance 2026‑12 on June 4 to replace section 08.01.60 of the municipal code governing utility disconnect notices.
Staff explained the technical change: the city will align the code with Public Utilities Commission rules by formalizing a process that relies on mailed notices and an automated call/email/text system (auto‑dialer) rather than relying solely on door hangers. Public Works staff said an initial pilot using the autodialer reached 46 of 50 customers and led to quicker payment compliance in many cases. Councilmembers raised operational questions about repeat offenders, the adequacy of fees as a deterrent and protections for customers with medical conditions; staff said customers who declare medical needs are already flagged, are routed to county and state assistance resources, and that staff will compile a repeat‑offender list for council review.
During public comment, resident Lori Chase described being a repeat late payer and emphasized practical convenience of in‑person payment options; staff acknowledged an earlier operational disconnect between manual handling and the automated system and said they would tighten coordination so payments handled in person are recognized in the automated workflow.
The ordinance implements the updated notice method and authorizes staff to finalize operational details of the autodialer and related notices; staff said the new process will be integrated with billing and collection operations and will keep a one‑year review loop to assess repeat offenders and potential escalations.
Vote: council approved ordinance 2026‑12 unanimously.
