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Mitchell launches 'Report & Connect' app to let residents report issues and track city responses
Summary
City staff rolled out the 'Mitchell Report and Connect' app (SeeClickFix platform), reported 147 requests in the first month (91 internal), and demonstrated how residents can submit and track service requests by app or website.
The City of Mitchell introduced a citizen service tool called Mitchell Report and Connect, built on the SeeClickFix platform, that allows residents to report issues, subscribe to alerts and track city responses online or via mobile app.
Miss Elling, presenting the item, said the city initiated a soft launch and has been live for about a month. She outlined features: category‑based reporting, a public map for certain request types, internal assignment routing to departments and status tracking for requesters. Staff reported 147 total requests in the first month, of which 91 were internal service requests used for city operations.
Mayor Jordan Hanson demonstrated submitting a report from the field, taking a photo of a missing curb, choosing a category and confirming a location. ‘‘It is done. It is simple as that. Less than 1 minute to do it,’’ he said during the demonstration. Miss Elling added that residents can submit reports without photos, or staff can enter reports on behalf of callers; certain categories (for privacy reasons) will not show publicly on the map.
Councilors asked about replacing existing email notifications; staff said current emails will continue but the app provides an additional, centralized pathway for reporting and tracking. Staff said the app will make it easier for residents to find contact information, sign up for service alerts (trash, snow removal) and see before/after photos when issues are closed.
Miss Elling said staff will circulate links and a QR code widely and will provide monthly category reports to council on request. The presentation concluded with the mayor’s video demonstrations and council adjournment.
