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Residents press MIGA on missed pickups and yard-waste policy; company pledges route changes and a senior driver
Summary
After months of missed trash and yard-waste pickups, MIGA district manager Dave Work told the council the company will reassign drivers, resume a senior/trainer driver next week, consider enforcing an eight‑bag yard-waste limit, and offer staged 30‑yard containers next spring to handle seasonal volumes.
Residents and council members brought continued complaints about missed trash and yard‑waste pickups to the June 2 meeting. Several speakers said whole streets had been missed or collection delayed for multiple days.
Dave Work, MIGA district manager, and Santos, the town supervisor, acknowledged early-season struggles and said the company will bring back a senior trainer-driver to North Providence starting next Wednesday to stabilize routes. Work said the company plans to enforce the contract's existing eight‑bag yard‑waste limit going forward to allow crews to finish routes and to offer the town staged 30‑yard containers in March to handle concentrated yard-waste seasons.
Work also asked residents to use the customer-service portal and the call center number on migadisposal.com for complaints and provided a mechanism to direct-call Santos through the town clerk when supervision is needed. MIGA acknowledged scheduling constraints (drivers limited by Department of Transportation 60-hour rules) and said they will reassign routes and drivers to reduce missed pickups.
Residents said communication failures — calls not returned and inconsistent service days — were a major frustration. Council members said they have contacted DPW about cleanup requests and would escalate persistent service failures if missed pickups continue.
Why it matters: Reliable waste and yard-waste collection is a basic municipal service; scheduling and contractor-performance fixes reduce neighborhood sanitation and public-health risks.
Next steps: MIGA to implement route-driver changes immediately, stage senior driver coverage next week, and coordinate with the town on customer-contact procedures; the council will monitor performance and reconvene if issues persist.
