Glendale Heights approves optional service-line warranty marketing agreement; vendor outlines coverage, pricing and local contractor use

The Village of Glendale Heights Board voted 5–0 on June 4 to authorize a marketing agreement with Utility Service Partners (doing business as Service Line Warranties of America) to offer optional service-line warranty products to residents.

Mike Chambers, the company representative, told trustees the program is turnkey: the company would handle marketing, billing, claims processing and use local licensed contractors to perform repairs. Chambers said the program offers three voluntary products: external waterline coverage (stated price $5.99 per month), external sewer-line coverage ($11.49 per month) and in‑home plumbing and drainage coverage ($15.99 per month). He said there is a 30‑day waiting period between enrollment and eligibility to file a claim and that the company typically handles repairs directly with the vendor and pays contractors rather than requiring resident reimbursement.

Chambers said the external sewer product can cover a full replacement of the lateral and disturbance to sidewalks or yards. He stated the program provides up to $12,000 per occurrence in coverage for major repairs and that the vendor returns 10% of revenue collected from participating residents to the village. Trustees asked whether tree-root damage and frozen lines were covered (Chambers said they are), whether there are supplements or adjuster processes (Chambers said contractors and the vendor manage claims directly), and how the village’s name and logo would appear on mailings (Chambers said mailers would be provided to the village for review and approval before distribution).

Several residents asked follow-up questions in public comment about whether the vendor offers additional products (for window wells) and how the program would apply in multifamily or HOA situations. Staff said those questions would be followed up as a post-meeting action. Trustee Light moved to adopt resolution 2026-R83; Trustee Schmidt seconded and the vote was recorded as unanimous.

What the board approved is a marketing agreement to make optional warranty products available to residents; enrollment is voluntary and sold directly by the vendor to homeowners (not added to water bills). The village will retain approval authority over direct-mail language and materials before vendor distribution.