Council adopts utility policy updates: winter shutoffs, payment plans and consolidated disconnect fee

The town council approved a package of utility policy changes on a voice vote, formalizing winter shutoff protections, payment‑plan options and an administrative fee change.

Staff member (S4) and Kyle (S5) presented the revisions, saying they align local water shutoff practice with existing state winter protections for gas and electric. "November 1 through March 1, we would not do shutoffs," Kyle said, proposing the same dates for water to reduce winter hardship.

The policy also codifies payment plans in three durations — three months, six months and 12 months — with staff noting that the 12‑month plan is intended for customers with balances over $1,000 and is initiated at the customer's request. Kyle said the plan structure and hardship application were developed with input from Tyson and Jim and that the city partners with Interlakes Community Action and Love Inc. for referrals to outside assistance.

On fees, Kyle explained that the intent is not to raise rates but to streamline administrative steps: previously the city charged a $25 disconnect fee and a $25 reconnect fee; the updated policy replaces those with a single $50 disconnect fee so the same total applies but the process is simplified. "No rates have actually been changed," Kyle said. Council members asked for clarity that the disconnect fee language would not be conflated with the policy limiting winter shutoffs.

Council also discussed deposits and potential refunds if customers demonstrate 12 months of on‑time payments, and the capability of modern meters to monitor usage or throttle flow, though staff cautioned meter upgrades would carry additional cost. After discussion the council moved, seconded and recorded a voice vote to adopt the policy package. The measure carried.

The policy changes take effect as the town updates administrative procedures; staff said they will return if further adjustments are needed.