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Miller County votes to switch emergency alert vendor to Regroup after CodeRED issues
Summary
Commissioners voted to enter a one-year agreement with Regroup for mass notifications after reporting spotty service and unresponsiveness from their previous vendor (CodeRED) following ownership changes; the county attorney had sent multiple unresponded-to letters to the prior vendor.
County staff told commissioners that the county's emergency notification service (previously provided via CodeRED) has experienced degraded service since successive ownership changes and that county attorneys had not received responses to multiple letters and emails sent to the vendor.
Staff presented a proposed one-year agreement with Regroup to restore a reliably functioning alert system. Commissioners discussed the desire to put a replacement system in place quickly and to pursue legal or association-level remedies to address the prior vendor's contract performance.
The board voted to enter into the agreement with Regroup and authorized staff to execute the new contract while continuing to follow up with the county attorney and partners to pressure the prior vendor for performance or potential remedies. Commissioners emphasized that any new agreement will include termination and service clauses to protect the county in the future.
No exact cost for the Regroup agreement was read into the public record at the meeting; staff said it would be a one-year arrangement and that the county covers the service fee from emergency-department funds in the past practice.
