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Joplin staff report RavenEye backups secure; incident‑response test, MFA steps planned
Summary
At an informal Joplin City Council meeting, staff member Mark briefed the council on RavenEye-managed cybersecurity work, saying about 65 terabytes of city data are stored offline and that a full backup restoration test and incident‑response drill are planned for the coming quarter.
Mark, a city staff member, gave the council an update on the city’s RavenEye cybersecurity services, reporting that backups and patching are in good shape and that an incident‑response plan is ready for further review.
He told the council that the city is storing "some 65 terabytes of data offline with RavenEye" and that the department will run a full backup restoration test in the first quarter to ensure the files being backed up are the files the city needs. "Everything is exactly where we want it to be," he said.
Why it matters: the city’s backups and vulnerability posture underpin continuity for municipal services. Mark said the security operations center metrics show the number of critical vulnerabilities is down while low and medium items ticked up slightly, and he said the automated patching system is keeping device scores low.
Details from the presentation: Mark said RavenEye and city staff finalized an incident‑response plan that will be reviewed in management meetings and that RavenEye personnel will join future briefings by video. He described a new project‑management platform RavenEye launched to track milestones and action items. He reported a recent firewall and software upgrade and said the endpoint report showed only a handful of unwanted pop‑up programs among thousands of scanned files. "We are storing some 65 terabytes of data offline with RavenEye," he said, and added the department will "restore all the thousands of files" in a planned Q1 test.
Mark also noted an in‑person training portion of a DHS grant was pulled back because the city had not invoiced for the training; he said staff will look for other ways to deliver that training. He described multifactor authentication at the hardware level as the next security step for department and division heads.
Council follow‑up: council members asked about the cadence of RavenEye updates; Mark said the city moved last year from quarterly to semiannual briefings and may move to annual updates in future. He said the firewall monitoring contract comes off in February and the city will put that piece out to bid at that time.
Next steps: staff will bring the incident‑response plan to a management meeting, run the Q1 backup restoration test, and post the firewall monitoring contract for competitive bids in February. No formal council action was taken at the informal meeting.
