Residents urge Lago Vista to address repeated neighbor complaints and alleged harassment

Several Lago Vista residents used the citizen comment period to urge the city to address a pattern of what they described as frivolous and harassing complaints from a single neighbor.

Billy Duncan, who said he has owned his home since 2011, told council that seven households on Camelback and Hitching Post have endured roughly 75 complaints allegedly filed by the same neighbor. He said repeated calls have triggered numerous visits from code enforcement and police, imposed legal expenses and caused significant personal distress. “We are not asking for special treatment. We are asking for clarity, fairness, and the ability to live in our homes without ongoing harassment,” he told council.

Other speakers — including Cathy O’Connor, Anne (Annie) Tinsley and Carol Phillips — described similar patterns: profanity, repeated police responses, alleged false reports about domestic incidents, and social‑media posts they say damaged reputations. Several speakers said they had collected evidence (photos, Ring camera video, police records) and asked the city for clearer complaint vetting, follow‑up, and penalties for proven frivolous or fraudulent filings.

Councilors acknowledged the seriousness of the complaints and offered to meet individually with residents to review documentation. Council also discussed the broader code‑enforcement process during a later work session, where members stressed that state law requires notice and an opportunity to cure for many violations and that the city is reworking code language and enforcement capacity to reduce ambiguity.

The council did not adopt a new ordinance during the public‑comment period; residents were told staff and council would follow up. Several citizens left packets and supporting documents with city staff for investigation.