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Council extends IT support contract as city bolsters cyber defenses
Summary
North Ogden renewed its IT support contract with TechServe (same rates) and discussed recent cybersecurity upgrades and insurance‑required protections; staff said the contract helps provide emergency response and compliance with insurer requirements.
Council approved an extension of the city’s IT support services contract with TechServe (the same terms and hourly rates as the current agreement) after asking detailed questions about cybersecurity protections and insurance compliance.
Staff said TechServe helps the city meet the requirements of its cyber insurance policy, provides emergency response hours and supports the city’s IT employee, who handles day‑to‑day needs. Council members asked about two‑factor authentication, monitoring software that alerts staff to suspicious activity, and the organization’s staffing level for IT. Staff said recent improvements include two‑factor rollout for critical accounts, new monitoring software that can pause suspicious overwrites and a commitment to additional software and server upgrades in the budget.
The contract extension (about $3,000/month, roughly $36,000/year) was approved by roll call 5–0. Council noted the city remains “skinny” on internal IT staffing and views the external contract as a supplement that increases resilience and response capacity.
Next steps: staff will continue implementation of monitoring software and other budgeted cybersecurity purchases and maintain the contract to provide on‑call and emergency IT services.
