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Council presses vendor after CivicPlus website migration leaves agendas and videos inaccessible
Summary
Council members raised alarms about missing calendars, agendas, minutes and meeting videos after CivicPlus migrated the city website to a new platform; staff will ask the vendor to recover migrated content, check the contract for remedies, and return with a list of missing records and recovery options.
Port Richey — Council spent substantial time on June 9 addressing missing online records after a platform change by the city’s vendor, CivicPlus. Staff said CivicPlus migrated the site to a new engine and some content — notably calendar entries, agendas, minutes and many videos from 2024–2025 — did not appear on the new platform or the calendar interface.
Councilmembers said the missing items impede public access to records; one councilmember said she could not find minutes and departmental reports and noted that several months of meetings were inaccessible. Staff said documents remain available in the documents library in some cases, but calendar items and news feeds did not migrate cleanly. Don King Jr. and staff said they can still access the old site and will ask CivicPlus whether a full migration of historical content remains possible under the contract.
Options discussed included pressing CivicPlus to complete or correct the migration (and enforcing contract remedies if necessary), asking the vendor to export a server copy of archived material for reimport, or, if recovery proves impossible, budgeting for a full rebuild on a different platform next fiscal year. Staff estimated a complete rebuild could cost in the low five figures for initial setup and tens of thousands annually for hosting/service depending on vendor choices.
Next steps: staff will inventory missing materials, request a migration recovery from CivicPlus per contract terms, return to council with a cut‑off date for restored material and, if necessary, scope a replacement website project for a future appropriation.
