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Clerk reports multi‑day IT outage affecting child‑support filings; commissioners take complaints about utility crews' work
Summary
Clerk and county staff described lingering IT vendor problems that left the clerk's office unable to record child‑support payments for several days; commissioners also received resident complaints that utility contractors cut service lines and left unsafe conditions during pedestal installations.
County officials discussed two distinct operational problems: an IT outage that disrupted courthouse services and resident complaints about utility contractors' work in a neighborhood.
The county clerk reported a recent outage that prevented the clerk’s office from processing child‑support filings for five days; staff said the prosecutor's office also experienced printing and system problems during the same period. County staff engaged the state's child‑support IT contact for troubleshooting and have been transitioning some services toward alternate vendors while documenting the incident for contract review. The clerk asked staff to compile written documentation of the problems and the names of affected staff for follow‑up with the vendor.
Separately, residents presented photos and accounts alleging that utility contractors installing pedestals on Freight Street had cut buried service lines (water, sewer and gas), damaged yards, and left pedestals and conduit that created safety and drainage issues. Commissioners asked staff to collect the photos and contact information and to follow up with the contractors to resolve safety and repair issues; no formal enforcement action or litigation decision was recorded at the meeting.
Next steps: the clerk will forward written incident reports to the county administrator; staff will gather evidence and contact utility companies and contractors to address property damage and potential safety hazards.
