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Waste Management presents quarterly metrics to Orange council; city in fourth year of five‑year contract
Summary
Waste Management told the Orange City Council it collected roughly 2.7 million pounds of waste in the first quarter for the city, with an average of about 151 pounds per household per month, 227 service tickets in the quarter and a reported 99.8% service success rate; staff noted the city will enter year four of a five‑year contract on Oct. 1.
Tiana Smith, representing Waste Management, told the Orange City Council on June 9 that the company’s first‑quarter report shows the contractor servicing 52,471 residential accounts and collecting an average that translates to about 151 pounds per household per month. Smith said the total for the quarter was roughly 2.7 million pounds and that an estimated 25 percent of volume during a typical month is bulk waste such as furniture and mattresses.
Smith summarized customer service figures, saying Waste Management logged 227 service tickets during the quarter, made about 169 container repairs and completed about 50 deliveries or replacements over the three‑month period. She said reported missed collections averaged about three per month, which the company calculates as a 99.8 percent service success rate.
City staff and the presenter noted the council is in year four of a five‑year contract with Waste Management; Smith said she wanted the council to hear the metrics outside the renewal window and offered to provide quarterly reports going forward. "We provide services to 52,471 personal touches," Smith said while reviewing the community snapshot; she also highlighted the company’s route video capability, which staff said has helped resolve missed‑service disputes.
Mayor and council members thanked Waste Management for responsiveness after a recent city incident and flagged the upcoming budget season; staff reminded the council that the contract reaches its fourth year on Oct. 1 and that the city will begin preparation for any renewal discussions during the summer budget process.
The presentation did not include proposed changes to service levels or a recommended contract amendment; Waste Management did not present new pricing during the report. Staff and the vendor agreed to follow up on community rolloff partnerships and to provide any additional cost information if the council pursues scheduled community collection events.
