Human Services Board adopts Community Support Program policy manual ahead of state review

The Kenosha County Human Services Board unanimously adopted a consolidated Community Support Program (CSP) policy and procedure manual Thursday, clearing a procedural hurdle ahead of a state site review scheduled next week.

Lauren Ann Acoblos, the division quality analyst introduced as responsible for the manual, told the board the document adapts the existing provider policies so the county can serve as the CSP license holder. "Instead of reinventing the wheel, we kind of just adopted it and updated it to reflect that Kenosha County is going to be the anticipated license holder," Acoblos said.

The manual incorporates required written policies under DHS 63, maintains additional policies used for Medicaid billing integrity and quality improvement, and removes agency-specific procedures that are not relevant to a subcontracted model, Acoblos said. She told members that site reviewers recently gave the provider manual positive feedback and that the county’s manual preserves that vetted structure while changing names and certain agency-specific items.

A board member moved to adopt the manual and a second was recorded; the chair announced the motion passed unanimously. After the vote staff said they would maintain a clear change log going forward so revisions can be traced.

Why it matters: Counties designated as CSP license holders must show they have comprehensive policies that meet state regulatory standards; adopting the manual positions Kenosha County to host the state on-site review without a last-minute policy rewrite. The manual also standardizes expectations for subcontracted providers who will continue to deliver services under county oversight.

What’s next: Staff said they will present the manual during the state’s site review next week and will return to the board with updates or required edits following that review.