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IT director briefs commissioners on cybersecurity, website migration and transit hardware upgrades
Summary
An IT update described a managed detection service that filtered roughly 149 million events into 41 incidents requiring review (no declared incidents), ongoing firewall and board‑of‑elections upgrades, a planned CivicPlus website migration and hardware replacements for Knox Transit buses.
An IT staff member identified in the meeting as Trent briefed the Board of Commissioners on June 11 about county IT operations, cybersecurity monitoring and several infrastructure projects.
Trent said the county’s managed detection and response (MDR) service ingested roughly 149 million events over the reporting period, and that MDR narrowed those to about 41 incidents requiring human review; staff reported zero declared security incidents.
"Out of those we had 41 incidents that required like just manual looking at but zero incidents declared," Trent told the board, describing the MDR service as a way to reduce alert fatigue and prioritize true threats.
The update covered several ongoing projects: firewall replacements and licensing renewals at multiple county sites (including police and sheriff locations); completion of a board‑of‑elections infrastructure refresh and installation of a new server to support a Paragon voter‑registration application with vendor Triad; and a county‑led wireless point‑to‑point link that provided internet service to Fredericktown’s wastewater treatment plant within roughly a week of the request.
Trent also discussed an expansion of 911 call‑taking positions from five to seven workstations and described the complexity of cabling and equipment involved. He said IT is managing multiple vendors for the station upgrades and that each new position requires numerous displays and computers.
The clerk of courts’ certified‑mail automation project—designed to reduce manual mailing tasks—was reported completed, and staff said the county plans a CivicPlus website migration to improve ADA compliance and reduce current multi‑vendor complexity (WordPress instance, builder vendor, hosting vendor) to a single vendor relationship.
Finally, Trent outlined Knox Transit work: planning data routes, replacing aging Samsung tablets on buses, and installing systems for live vehicle location and dispatch maps similar to 911 CAD functions.
Trent told the board that, because MDR is a 24/7 service, staff sometimes receive after‑hours alerts that require verification and that most alerts are familiar false positives; the county pays the MDR vendor to triage and forward alerts requiring human review.
No formal board action was required for the IT briefing; staff said they will continue project implementation and vendor coordination.
