Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Enforcement And Transparency topic
No spam. Unsubscribe anytime.
Resident says noncompliant short-term rentals slip through Keystone’s licensing checks
Summary
Attendees raised enforcement concerns after a participant said applications missing required parking diagrams and direct responsible-agent numbers were still approved; staff said parking diagram verification is often complaint-triggered and described how to access active license lists.
A public commenter at Keystone’s short-term rental listening session criticized the town’s licensing checks, saying applications that omitted required parking diagrams or direct responsible-agent numbers were still being approved and only corrected when residents flagged them.
“One of my frustrations...when people submit an application that doesn’t comply with that, that application still gets approved,” the in-room resident said, urging the town to enforce initial documentation requirements rather than relying on later citizen discovery.
Town staff acknowledged the concern and said parking-diagram review is a work in progress. Selu said the town often evaluates submitted parking diagrams more closely after a complaint is filed and that staff are striving to improve license verification during annual renewals.
Selu also demonstrated how to view active STR licenses on the town’s licensing page and cautioned that the CSV export requires selecting “all” before downloading or it will only export 10 rows; staff said they can provide a less dynamic PDF listing on request.
Property managers urged support for demand-generation and lower fees: Tyson Horn of Summit Cove Property Management asked whether the town could help generate more summer visitors and consider lowering permit costs.
Why it matters: Residents said the perceived enforcement gap undermines regulation and community confidence. Staff emphasized that the responsible agent requirement (a direct phone number that dials to a person) and parking-diagram rules remain in place and that timely reporting — while incidents are occurring — makes enforcement and verification possible.
Next steps: Staff said they are updating license records to confirm contact preferences (SMS/phone/email) for responsible agents and will continue annual license reviews and quarterly listening sessions.
