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Tarentum adopts one-time extension of June utility due date as new billing system goes live
Summary
Borough adopted a resolution moving the June utility payment due date from the 15th to the 22nd to ease the transition to a new billing system launched June 1; council said the change formalizes existing practice when due dates fall on weekends or holidays.
Tarentum Borough Council adopted a resolution authorizing a one-time extension of the June 2026 utility bill due date from June 15 to June 22 to accommodate the rollout of a new utility billing system.
Borough manager Dwight Bottom reported the new billing software went live June 1 and that staff and the vendor’s implementation team are providing in-person and phone support during the transition. Bottom said the new system integrates credit-card processing and provides identifying payment information that the prior third-party processor withheld, improving reconciliation. “Previously when residents were using credit cards, it was going through a third party system ... they wouldn’t give us credit card names. They wouldn’t give us addresses. They wouldn’t give us any identifying information except for the amount on the bill,” Bottom said, explaining why the new platform is expected to reduce reconciling errors.
The resolution makes explicit the borough’s longstanding practice of moving the bill date to the next business day when the 15th falls on a weekend or holiday and adds a one-time extension for June during the system transition. Council moved to adopt Resolution 26-10 authorizing the extension; the motion passed unanimously.
Staff reported that notices (bill inserts and postcards) were distributed and that the vendor team will remain on-site for additional support over the following weeks. Council asked staff to monitor issues and report back if problems persist.
