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District IT lead reports major cleanup, ticket‑resolution gains and cost savings
Summary
District technology lead Corey Hill told the board he has centralized IT operations, closed 1,065 support tickets since November, reduced average ticket resolution from about 1.5 weeks to roughly 29.5 hours, moved desktops to Windows 11 and switched antivirus to CrowdStrike, yielding approximately $17,000 in district savings.
Corey Hill, who has led the district’s technology transition for about nine months, told the Mill Creek Community School Corporation board that the district has substantially cleaned up inventory and back‑end systems after bringing services in‑house.
Hill said the district found unused equipment, consolidated stockpiles, and reclaimed classroom space. He said staff closed 1,065 help‑desk tickets from early November through early June and reduced average time a ticket remained open from about a week and a half to roughly 29.5 hours when measured inclusively of nights and weekends. "We've closed 1,065 tickets from the beginning of November to the beginning of June," Hill said.
Among operational changes, Hill reported migrating desktops to Windows 11, replacing SentinelOne with CrowdStrike for endpoint protection and moving several vendor ticketing tools to free, open‑source systems. Hill told the board the switch to CrowdStrike represents about $17,000 in savings because the state now pays for that service for the district; the district continues to receive monitoring and remote‑lock capabilities through the state contract.
District staff also said they were able to reduce spending on student devices by reusing existing parts and devices found during inventory work, accelerate equipment orders, update classroom viewboards and negotiate a copier lease that reduced costs by roughly one‑third compared with the previous contract. Hill said the district expects fiber to be installed to the football field in the coming weeks; about 60% of that project’s funding has been identified.
Board members praised the quick turnaround on tickets and the improved responsiveness to staff requests. "If you're getting tickets done in 29 hours, that's pretty impressive," one member said.
The district plans to roll out a professional growth tracking application for staff testing, continue a multi‑year equipment rotation plan and refine lifecycle budgeting so future purchases are predictable. Several trustees asked for follow‑up details about long‑term maintenance costs, exact funding sources for the football‑field fiber, and warranty terms on equipment moved or refurbished; administrators said they would provide those clarifications in a future packet.
The technology update was presented during the public meeting and required no formal board action.
