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EEC advances IT modernization: professional portal launch and 32,500 users in first month
Summary
The department reported progress on a multi‑year IT modernization: the family portal is live and the professional portal now consolidates certification and learning management functions; staff said ~32,500 users accessed the portal in the first month and about 85% were matched to existing course records.
Department leaders told the board the agency's IT modernization work is moving from pilot to broader rollout, with a live family portal and a rapidly expanding professional portal.
Chief Product Officer Jesse Murray described the professional portal as a one‑stop interface that consolidates educator certification workflows, a learning management system and future professional registry features. Staff said an initial launch in November enabled certification applications and that a more recent integration with a learning management system brought about 32,500 users into the portal in the first month; roughly 85% of those users were automatically matched with existing course completion data, about 12% were asked for disambiguating information and the remainder were set up with new accounts. The department reported hiring temporary support agents to handle account merges and said response times for tickets have often been short.
Commissioner Kershaw and board members praised the human‑centered design and iterative (agile) approach. Board members raised digital inclusion concerns—some providers lack devices or need login support—and asked staff to continue outreach to licensing staff and program supervisors to scale support. Staff said subsequent steps include refinements to certification workflows, building out a professional registry and piloting educator credentialing features.
Why it matters: Department leaders said consolidating certification, training and credential information into a single portal will help professionalize the workforce, provide real‑time data on staffing and support credentialing and workforce planning as program expansions proceed.
Next steps: Staff will iterate on administrative review features, continue outreach and usability testing with educators, and plan registry and credential deployments in forthcoming product phases.
