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Lake County 911 Authority approves Everbridge policy; discusses GIS, EMD and SOPs
Summary
The Lake County 911 Authority approved an Everbridge situational‑awareness policy and reviewed SOP and dispatch issues; staff highlighted that the county lacks EMD capability, needs GIS remediation, and will pursue radio‑channel approvals and follow‑up training.
The Lake County 911 Authority voted on Feb. 6 to approve a county Everbridge notification policy that formalizes rapid internal alerts and briefing templates for confirmed incidents, and the meeting included reports on GIS needs, EMD capability and SOP development for dispatch.
Sarah, who leads dispatch operations, told the board Lake County is one of three counties in the state without emergency medical dispatch (EMD) capability and said the state 911 office offered contacts and possible funding to help implement EMD. "Lake County is one of three counties that doesn't have the EMD capability," she said, adding she will pursue state contacts and grant opportunities and asked for a subworking group to finalize evacuation-zone shapes for Everbridge templates.
Earlier in the meeting, Jackie from 911 Solutions had warned that county GIS boundary and address-point data require remediation for next‑generation call‑routing and recommended hiring a contractor or subcontracting to IMAG to prepare an estimate. That GIS gap undercuts accurate location data and contributed to discussion about whether to replace or supplement call-handling functionality.
The Everbridge policy approved by the board lays out who can authorize rapid internal alerts, requires use of approved templates, sets a five‑minute notification expectation for confirmed major incidents, and includes an error‑correction and training requirement for dispatch staff. The board also discussed separating policy (high‑level direction) from SOPs (procedural steps) and asked staff to send policy drafts to a newly proposed policy committee for review prior to full‑board approval.
The board approved the January minutes and set the next meeting for March 6 at 10:00 a.m.; it adjourned at 12:18 p.m.
