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Central Square pitches unified public-safety system to Lake County 911 Authority
Summary
Central Square representatives gave Lake County officials a consultative overview of a single shared-data platform for call handling, CAD, RMS and mobile access, arguing a unified system would reduce rekeying and improve reporting; staff raised concerns about Call Works data gaps, GIS readiness and training needs.
Central Square representatives on Feb. 6 told the Lake County 911 Authority that a single, unified public-safety platform could reduce manual rekeying, improve reporting accuracy and give deputies and first responders near‑real‑time access to call and AVL data. "We're talking about one system, one environment, one application across the entire life cycle," a Central Square salesperson said during the presentation.
County dispatchers and agency staff described frequent data problems with their current workflow, saying Call Works does not reliably populate phone numbers, coordinates or other call metadata into CAD. One dispatcher summarized the problem: "sometimes I get a phone number, sometimes I don't get a phone number; sometimes it pulls a coordinate, sometimes it doesn't pull any information." Staff said those gaps slow response, increase radio traffic and complicate reporting to prosecutors and state agencies.
Central Square's demonstration team said its call-handling product is i3 certified and offers features such as integrated text-to-911, a caller‑location query and training and self‑service resources for local administrators. The vendor described a cloud-based deployment model, a typical project timeline of about 12 months from delivery to go‑live (dependent on the county's procurement schedule), and a five‑year contract term with a subscription plus one‑time project cost; the company noted a 5% annual cloud price increase after year one.
On GIS, Central Square emphasized the need for next‑generation boundary and address‑point data for improved location accuracy and advised the county to contract for GIS remediation or hire capacity to complete the work before a full deployment. The vendor also described a separate interoperability hub (called UniFi) that can translate CAD screens across different vendors when neighboring jurisdictions subscribe to the same hub.
County leaders asked for references and a hands‑on demo focused on dispatchers. Central Square offered discovery sessions, ride‑alongs and an on‑site full‑day demonstration and proposed a consultative approach to scope a business case and ROI for Lake County.
