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After-action changes: Lake County 911 Authority adopts Everbridge templates and notification SOPs, plans tests
Summary
Following recent after-action reviews, staff created Everbridge templates and an SOP requiring dispatch to send an initial Everbridge notification within five minutes for major incidents to the authority board and designated second-in-command; the board will provide second-in-command contacts and staff will schedule a test.
Lake County staff described a new Everbridge notification program Jan. 9 that codifies who gets immediate notice for major incidents and how those notifications are sent.
Sarah said she created Everbridge templates for a wide range of incidents — active shooter, shelter-in-place, partial and mandatory evacuations, fire, air-quality, flood, avalanche and power outages — and an internal SOP that requires dispatch to send a notification to the authority board and the board’s designated second-in-command within the first five minutes of major incidents (for example, suspected explosives, major fires, or death notifications). The initial notice is intended as an immediate escalation so chiefs and sheriffs can quickly assess whether to brief city and county leadership or to activate an EOC.
Sarah said Everbridge public messaging templates have also been created and that the SOP spells out who may authorize dispatch to send a public message and when. The initiative grew from after-action reviews following a recent school bombing incident that identified gaps in timely notification for leaders and victims.
Board members asked to provide names for second-in-command contacts and agreed to schedule a test after staff consolidates the list. During the meeting Sarah also reported progress aligning problem-nature codes in the Flex system with updated center SOPs (call-handling, radio etiquette, mayday and officer-in-trouble procedures) so future CAD changes will have consistent problem-nature mapping.
Staff said tests will be scheduled once the authority board confirms the second-in-command contacts and that dispatch will follow the new SOP when sending immediate internal notifications.
