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Lake County 911 Authority to host vendor demonstrations for Central Square and Call Works phone/CAD options
Summary
Director Sarah Beard told the board Jan. 9 that the authority will invite Central Square and Call Works to demonstrate phone and CAD/RMS options, with separate quotes for call-handling and full-joint packages, and requested cost breakdowns to compare with the county's existing Motorola Flex software.
The Lake County 911 Authority arranged vendor demonstrations and cost comparisons for emergency call-handling and computer-aided dispatch (CAD) systems after a Jan. 9 briefing by Director Sarah Beard.
Sarah described two related vendor tracks: using Central Square as the authority’s phone system for administrative and 911 call handling, and evaluating Call Works for CAD/RMS and records management. She said the vendor(s) confirmed they can provide raw ANI and partial IMEI data — a capability staff identified as important after a recent bomb-threat incident — and recommended separate quotes: one limited to call handling and one for the fuller combined package.
Board members asked for clear, entity-specific cost splits so each agency can compare the vendor proposal against the costs they currently budget for Motorola Flex. Sarah said Central Square/Call Works representatives will meet with dispatch, EMS, patrol and jail divisions during a planned vendor visit, likely during the authority’s February meeting cycle, and that implementation would likely take six to 12 months if the board decides to proceed.
Sarah also noted the vendors structure payments by project phases (mile markers) rather than a single large up-front implementation fee, and she asked staff to assemble current Motorola Flex contract figures to enable an apples-to-apples comparison.
The board did not approve a procurement at the meeting; members asked staff to schedule demonstrations and return detailed, separate cost proposals so the board can consider phased implementation.
