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Residents press for reliable Dial‑A‑Ride service as provider contracts are discussed
Summary
Public commenters at the May 24 Oak Park MAC meeting complained about prior Dial‑A‑Ride customer service, urged keeping Nationwide Transit if its contract is not renewed, and told the council that some riders, including people with disabilities, depend on the service. Supervisor Linda Parks said county staff are proposing consolidation of Dial‑A‑Ride providers as part of service changes.
Several Oak Park residents used public comment at the Municipal Advisory Council's May 24 meeting to press for reliable Dial‑A‑Ride service and to raise concerns about prior providers.
Eileen Misrahi said she is legally blind and a long‑time user of the service and expressed dissatisfaction with rude customer service she said occurred when Agoura Hills provided Dial‑A‑Ride trips in earlier years. Julie Daly, representing Nationwide Transit, asked the council to support renewing her company's contract to continue providing Dial‑A‑Ride service in Oak Park. Eli Eisenberg said his family would regret losing Nationwide because his daughter, who has disabilities, depends on the service to get to work in Thousand Oaks.
Supervisor Linda Parks told the MAC that county staff are proposing changes to Dial‑A‑Ride under a plan to consolidate providers to reduce the number of vendors and smooth service delivery. The transcript records community concern about customer service and reliability but does not record a county decision at the meeting; the item remains at the public‑comment and county planning stages.
The MAC did not take a formal vote on Dial‑A‑Ride at the May 24 meeting; the issue may be addressed later as part of county transit or contracting discussions.
