Warsaw fiscal officer says billing errors fixed, credits issued; new meters slated for winter 2025

Fiscal Officer Tammy L. Pope told the Warsaw Village Council on April 16 that a billing error affecting January through March utility statements produced overstated sewer charges for some accounts and that qualifying customers were issued credits.

"This monthly billing unfortunately didn’t show as credit issued for those amounts," Pope said while reviewing the billing history, explaining that January showed a minimum usage charge of $77.80, February reflected an earlier reading combined with a rate increase, and March continued to reflect the transition. Steve Martin worked up the differences and the village applied credits to affected accounts; the April bills, Pope said, reflect the corrected amounts. The village did not apply late fees for January through March because of the billing mix-up.

The council was also briefed on longer-term water system changes: the City of Coshocton water-line project is scheduled to begin around May 1, 2025, and the village expects to begin installing all-new water meters in December 2025, with completion planned after the start of 2026. Officials said those projects should reduce future billing and meter-reading problems.

The fiscal officer directed customers with billing questions to contact village hall for account-specific information. No formal action was required beyond the administrative corrections and reporting.