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Officials consider waiving late fees after January water bills lost in mail
Summary
Public Utilities Chair Mike Soltis reported January water bills were lost by the U.S. Postal Service; the committee discussed potentially waiving late fees for affected residents and asked staff to evaluate remedies.
Public Utilities Chair Mike Soltis told the Committee of the Whole on Jan. 7 that January water bills for village residents were lost by the U.S. Postal Service. The minutes record that Soltis said the bills were lost in the mail and that the Village may need to consider waiving late fees for affected accounts.
The minutes do not record a final decision or a formal motion to forgive late fees; the item was discussed and flagged for possible administrative action. The Village distributed no figures in the minutes on how many residents were affected or the projected revenue impact; those details were not specified in the meeting record.
Officials asked staff to investigate next steps and to consult billing records and the postal service to determine the extent of the problem.
