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Liberty Lake library board plans July community satisfaction survey to guide services
Summary
Library staff proposed a seven-question, library-specific satisfaction survey to run through July to capture age-group use, technology needs and program feedback; board members debated wording, anonymity and whether to collect emails before approving the survey rollout plan.
Library staff told the Liberty Lake Library advisory board they will run a seven-question, library-specific community satisfaction survey in July to gather feedback from frequent users and inform service planning.
The staff member presenting the plan said the survey will be distributed through the city’s Zen City platform, an opt-in library email newsletter and via QR codes and printed quarter sheets at the front desk. “We’re planning to push this out in July,” the staff member said, adding that Michaela would help target teens who regularly attend programs.
Board members discussed several details that shaped the plan: question wording to clarify "on average" visit frequency; separating or combining adult and family/program attendance questions; adding optional comment boxes; and whether to collect emails or keep responses anonymous. The presenter said the survey would not collect emails and would ask age group instead, and that responses would be aggregated while the staff member would read comments for qualitative themes.
Members also pressed staff on what the survey should measure and how results would be used. The presenter said the primary goals are to track year‑over‑year overall satisfaction, identify age groups using the library, and assess technology needs (Wi‑Fi, printing, hotspots, laptop checkout). The board suggested including an item about meeting‑space use, noting community interest in more or different meeting rooms.
Timing and validity of results were debated. Some members favored a month‑long July window because the library is busiest then and responses would reflect typical use; others warned that a longer, year‑round collection risks being skewed by single negative interactions. The presenter replied the initial plan is a focused July window to capture peak traffic and comparable year‑over‑year metrics.
Staff said the survey will include a short open box for collection suggestions and an optional comment field and that the Zen City tool will provide aggregated statistics while staff will review free‑form comments for recurring themes. The presenter said the survey is intended both for internal improvement and to provide illustrative data for the board’s report to City Council.
The board did not take a formal roll‑call vote during this segment but reviewed and refined the questions and distribution approach; staff will finalize the seven questions, produce QR codes and a quarter‑sheet, and launch the survey in July.
