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CSLB expands outreach, uploads exams and plans Spanish-language testing nation‑wide
Summary
Public affairs described disaster outreach and new social-media videos for consumer education; testing staff reported 59,000 exams administered, digitization of exam booklets to save about $70,000 annually, and progress on Spanish-language item banks to expand nationwide testing access.
Diana Love, public affairs committee chair, told the board that PAO has continued disaster outreach following the Palisades and Eden fires and presented a May 21 webinar with United Policyholders advising homeowners on hiring licensed contractors and payment rules. PAO also produced videos and social-media content to reach seniors and disaster survivors. (Diana Love)
"If we can even get that cut down to like a short two-minute video that we can put on our web page that gives everyone the heavy hitters," a board member said while discussing social media strategies; PAO said it will repurpose longer videos into shorter clips for platforms such as Instagram. (Board member; Diana Love)
Henry and Chief Carol reported licensing and testing updates: over 30,000 renewal applications were received in the last quarter, staff contacted contractors who deferred renewals after fires, and over 59,000 CSLB exams were administered between May 2025 and April 2026. Staff said digitizing exam booklets and graphics for trade exams will allow distribution through secure portals instead of overnight shipping, which is expected to cut postage and materials costs by roughly $70,000 annually. (Henry; Carol)
"We are going to reduce those postage costs, laminate, and paper from being able to digitize these booklets, plus the increased security of not having them go through the mail," staff said. (Carol)
Staff also reported that over 11,000 Spanish-language exams were taken between May 2025 and March 2026 and that additional Spanish item banks are being programmed; staff said PSI is developing the technical method to support nationwide Spanish exam access once complete. (Carol)
Next steps: PAO will produce shorter social-media clips and continue disaster outreach; testing staff will finish digitization rollouts and program Spanish item banks for broader test-center access.
