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COA to publish state consumer-affairs contractor guidance for residents
Summary
The director received flyers from the state Office of Consumer Affairs with a contractor search tool and a '10 ways to protect yourself' sheet; the COA will copy and link the materials on its website and offer peer-tech help to residents who need assistance navigating the site.
The COA director said she received two flyers from the Massachusetts Office of Consumer Affairs offering guidance for residents who need to hire contractors: a one-page checklist titled '10 ways to protect yourself' and a link to a searchable state page that shows contractor registration status and any public complaints.
She proposed making copies of the flyers, adding a direct link on the COA website to the state contractor search page and encouraging staff and peer tech volunteers to help seniors navigate the site. The board agreed this is a useful resource to reduce scams and that the COA should not endorse specific contractors but can show how residents can verify registration and complaints.
No formal vote was taken; the COA intends to post the materials online and provide in-person assistance for residents who need help using the state search tool.
