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Consultants tell Antioch council technology systems are fragmented; recommend phased fixes and training
Summary
TenJumps presented a technology assessment and one‑year roadmap identifying manual processes, data‑integration gaps, and training shortfalls; council and staff discussed prioritizing systems interfaces, agenda management, and migration to existing platforms.
TenJumps consultants presented the results of a six‑week technology and operations assessment to Antioch’s City Council on April 28, describing widespread manual work practices, duplicated systems and opportunities to improve efficiency by better leveraging existing software.
Larry Kolek introduced the assessment and Raju summarized key findings: many city processes rely on manual data extraction and reentry across systems (finance, human resources, public works), creating error risk and wasted staff time. TenJumps grouped recommendations into three categories — general recommendations, low‑hanging fruit and major opportunities — and proposed a one‑year roadmap sequenced by department and resource availability.
The consultants and staff emphasized that not every initiative requires a large upfront outlay; some actions leverage platforms the city already pays for (for example, additional configuration of Tyler ERP or turning on unused functions). Examples of high‑priority items included fully adopting an agenda‑management system, migrating business licensing into an existing Tyler module, and building interfaces so data flows automatically between systems rather than using paper and spreadsheets.
Council members pressed on implementation: who will oversee the work, training commitments, and cost. Staff said the initiative will be incorporated into the IS master plan and that the IS director and master plan will provide a 3–5 year lifecycle and governance for requests. TenJumps and staff noted training as a recurring theme and proposed structured, in‑house training and vendor support as part of rollout plans.
Public‑works staff and an on‑duty water distribution superintendent (Sean Connolly) raised concerns about specific recommendations — notably the suggested consolidation to Unity Maintain (Cityworks) and phasing out Mobile MMS — urging a careful reevaluation given prior investment and limited observed progress. Consultants and staff agreed to revisit some platform comparisons and prioritize initiatives that lower immediate operational risk.
City staff said the IS master plan will guide sequencing and that many initiatives can be budgeted one by one, with potential operational savings realized over time. The presentation will inform budget choices and the IS master plan expected in the weeks ahead.
