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Flow-meter failure left October production data blank; state advised leaving field empty
Summary
A vendor installation disrupted the plant's production flow meter in October. Staff notified the state and were directed to leave production figures blank until the meter is repaired; the vendor expects a replacement part by Nov. 19.
Richmond water staff told the commission on Nov. 4 that a contractor’s installation work disabled the plant’s production flow meter used to calculate total daily production, producing a blank reading for October.
Superintendent Steve Cody said staff immediately contacted the vendor and the state. "I frantically called around, got a hold of them that night...the state's response was: 'okay stuff happens things break do not put any numbers there if there is no number showing; leave it blank,'" he said. The vendor has ordered the needed part with an expected arrival around Nov. 19, Cody said.
While the production meter is offline, staff will report raw-water meter figures to the state as an interim measure; the state indicated that is acceptable until the production meter is repaired. Staff emphasized that water‑quality measurements such as chlorine and pH were not affected because those systems use separate sensors.
Commissioners asked about accountability and contractual remedies; staff said there is no contractual penalty for the meter outage. The item will remain on the working agenda until the meter is repaired and full production data resume.
