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Dispatcher tells Carpentersville board staying with QuadCom affects responder and community safety
Summary
A QuadCom dispatcher urged trustees to reconsider any move away from the regional dispatch consortium, saying QuadCom has recovered staffing, supports rapid cross‑jurisdictional dispatch and that leaving could reduce operational resilience and founding‑member influence.
Mark Milwaukee, a Carpentersville area dispatcher, told the trustees June 16 that the board should weigh operational and safety consequences before leaving QuadCom, the regional public‑safety communications consortium.
Milwaukee, who said he was nominated for dispatcher of the year by both the Carpentersville police and fire departments, told the board QuadCom had addressed prior staffing shortages and "by 2025, QuadCom has returned to full shift staffing and has maintained that through today." He warned that switching to a different communication center could introduce dispatch delays and coordination challenges that residents might feel during emergencies.
"This is not just business. This is not just about budgets. This is about responder and community safety," Milwaukee told trustees, adding that QuadCom’s structure allows dispatchers to immediately send the closest available apparatus without additional authorization that some other systems require.
Milwaukee urged trustees to consider the loss of founding‑member status and voting influence if Carpentersville were to leave, and he asked the board to consider operational continuity and responder safety before deciding on any change.
No board action on QuadCom membership was recorded in the transcript; Milwaukee’s remarks were part of the public‑comment period.
