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Resident survey: South Jordan rates services highly but flags growth, traffic and planning
Summary
A consultant presentation of the city's annual resident survey found overall satisfaction high (average city-service rating 73; quality-of-life 81), approval of elected officials up about 10 points from last year, and persistent resident concerns about growth and traffic; the survey sampled 1,112 starters and 807 completed interviews.
A consultant presenting South Jordan's annual resident survey told the council on Feb. 17 that residents continue to give the city high marks for overall quality of life while citing growth and traffic as persistent concerns.
The presenter from Y2 Analytics said the survey was in the field Jan. 5—19, with 1,112 residents starting the questionnaire and 807 completing it, producing an approximate margin of error of about 3 percentage points. "Overall, we still see a large majority of South Jordan residents expressing a high degree of satisfaction with their quality of life in the city and the direction the city is heading," the presenter said, noting some movement in attitudes compared with recent years.
Key findings presented to the council included: - Overall average service rating: 73 on a 0—100 scale; most city services scored above 70. - Quality-of-life score: 81 on a 0—100 scale. - Approval of elected officials: presenter said approval rose about 10 percentage points from last year. - Service leaders: fire/EMS and garbage collection tied at 86, police at 80, parks at 79. - Lowest-rated services: city code enforcement (63) and planning, zoning and building (58). - Sample and methodology: the presenter noted the survey returned to prior respondents first, supplemented by additional sampled households from the utilities list; presenter recommended considering splitting the survey across the year to reduce respondent fatigue.
The presenter said residents most often reported contacting the city about public works, code enforcement and utility billing, and that about 31% of respondents said they had directly contacted the city in the past year. On communications preferences, most residents prefer a monthly email newsletter and a small cohort would accept text alerts.
The presenter also reported opinions about a major local development: awareness of the Downtown Daybreak Urban Center project has increased, and two-thirds of respondents expect it will have a positive impact on quality of life even though traffic concerns persist.
Council members asked methodological questions about response distribution across council districts and how partial-completion responses were handled; the presenter said partial data were included and that about 140—200 panelists participated from each district.
What it means: The survey shows generally high resident satisfaction but identifies growth, traffic and planning as continuing priorities for the council to monitor and address.
Next steps: Council members and staff have the full survey dataset available for follow-up, and the presenter invited follow-up questions and additional breakdowns.
