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Leawood residents rate city services highly in 2026 satisfaction survey; streets and property maintenance cited as priorities
Summary
ETC Institute’s 2026 community survey of 420 residents found very high satisfaction with Leawood as a place to live (99%) and strong ratings for police, fire and parks. Respondents identified maintenance of city streets, neighborhood streets and residential property maintenance enforcement as top priorities for investment.
The city’s independent resident survey, presented June 15 by ETC Institute, found widespread satisfaction with life in Leawood and strong approval of core services, while highlighting a small set of areas for improvement.
Lede: ETC Institute reported results from 420 completed surveys (±4.75% margin of error), with 99% of respondents rating Leawood as an excellent or good place to live and 97% rating it an excellent or good place to raise children.
Nut graf: Police and fire services, parks and municipal buildings received especially strong ratings. Items that rose to resident priority for investment were maintenance of major and neighborhood streets and enforcing upkeep of residential properties. Communication effectiveness improved but remained a lower-scored area relative to other services.
Key findings: Respondents ranked fire/EMS and police services among the most important, and those services also scored very highly on satisfaction. Maintenance of city streets and neighborhood streets ranked high on importance and — because of that importance — were flagged as 'high priority' in the survey’s importance-satisfaction analysis, even though absolute satisfaction scores were still relatively strong. Code enforcement and property maintenance scored lower than most municipal services and had higher 'neutral' responses, suggesting many residents either lack direct experience or wanted clearer enforcement policy.
City response and next steps: City staff and council thanked ETC and city departments; staff emphasized they will use results to guide capital planning, communications and targeted outreach. Council formally accepted the report.
Quote: “Leawood scores are extremely high,” ETC said; “these ratings put you in the top decile of communities surveyed this year at ETC Institute.”
Outcome: The governing body voted to accept the resident satisfaction survey. Staff will incorporate survey priorities into budgeting and communications planning.
