New trash contractor settles in; council scraps supplemental fee for optional red‑lid carts

Willingboro Township officials told council June 16 that the new trash contractor, Interstate Waste Services, began service June 1 and the transition has been largely smooth. Public Works reported minimal miscollections during the first two weeks as crews adjusted routes; the vendor is documenting collections with photos and staff said a two‑week grace period would allow route issues to be resolved.

Public Works explained common sources of misperception: overstuffed carts can prevent automated arms from fully emptying them and residents sometimes place new bags after a truck passes. The contractor clarified that bulk‑item rules remain in effect (mattresses require plastic wrapping) and urged residents wishing more capacity to request an additional cart rather than place extra bags curbside.

Council also debated a previously announced supplemental fee related to an optional “red‑lid” additional refuse cart program that some residents had purchased years ago. Several residents reported notices saying their purchased carts would be removed unless they paid $175; council members said those messages were inaccurate and would be corrected. Staff presented an amended ordinance (introduced that evening as Ordinance 26‑20) removing annual collection fees and keeping a one‑time $75 placement fee; the council voted to introduce the amendment. Staff said those residents who already paid will receive refunds, with disbursement anticipated in mid‑August.

What residents should know: report persistent misses with the township’s new reporting system, request a second cart if needed (placement fee applies), and follow the township’s bulk‑item guidance to avoid non‑collection.