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Library staff report surge in visitors, flag undercounted event attendance
Summary
Patron Experience Supervisor Hannah Kenny told the Englewood City Library Board that May saw 6,302 physical visitors and strong new-account growth but that event attendance was undercounted at 40 because park partners did not submit full numbers; revenues were reported as $0 due to missing cash data. The board approved the May 2026 minutes by voice vote.
At a regular meeting of the Englewood City Library Board, Patron Experience Supervisor Hannah Kenny reported that the library recorded 6,302 physical visitors in May, averaging roughly 30 visitors per hour and 217 per day. "6,302 total physical visitors in May, which averages to like 30 every hour, 217 a day," Kenny said.
Kenny told board members that new account openings have averaged about 98 per week and that the library has "started summer for real," with usage climbing. She cautioned, however, that several figures in the packet understate activity. "That event attendance looks really low. That's because we didn't receive complete event attendance numbers from all park partners whose arrangements we attended. . . . the actual number of people exposed to the library was probably a lot more than 40, but 40 is unfortunately the official number that we have to give you," she said.
Kenny also explained a reporting error on revenues: "You'll also see $0 in revenues. That's only true because I forgot to ask for cash. In June it will be much more than zero," she said. She noted an empty incidents field that "should be four." A board member began asking for clarification about how the packet reports Facebook reach; that exchange was recorded in the transcript but the provided segment is incomplete.
Procedural actions taken at the meeting were brief. A member moved to approve the May 2026 minutes (the mover is not identified in the transcript); Vice Chair Maggie Burns seconded. The board called for a voice vote; at least two members said "Aye" and no opposition was voiced. The chair then moved the meeting on to the statistics report.
No members of the public spoke during the public-comment period.
Why it matters: rising visitor and account numbers affect planning for staff, programming and budget requests; undercounted event attendance and missing revenue reporting create gaps in the record that staff said they will correct in future reports. The meeting did not record further formal direction on those follow-ups in the provided transcript.
